Email and SMTP Setup

Find your SMTP details at the provider where you bought your domain, such as Hostinger or GoDaddy. If you don’t have an address on your domain yet, such as info@yourdomain.com, create one there. Its email settings list the host, port, username and password.

Enable Customer Emails

Turns customer emails on. It needs SMTP to be fully configured.

From Email

The sender address. Must be on your authenticated domain.

From Name

The display name shown in your customer’s inbox.

Store Display Name

Optional. The store name customers see in emails. If you leave it blank, your From Name is used.

Reply-To

Where customers’ replies go.

SMTP Host

Your SMTP server’s hostname, for example smtp-relay.brevo.com.

SMTP Port

"Port 587 (TLS/STARTTLS) - Recommended" or "Port 465 (SSL/TLS)".

SMTP Username

Your SMTP username.

SMTP Password

Your SMTP password or API key.

Store Display Name is the only optional field.

If the app won’t save

These messages tell you what to fix:

• "Please fill in all required fields:" followed by the fields still empty.
• "SMTP must be fully configured to enable customer emails."
• "From Email is required when SMTP is configured."
• "SMTP port must be a valid number between 1 and 65535."

Saving your settings doesn’t test the connection. Send a test to check them.

If the test fails, check the host, port, username and password with your provider, then try again.

Signup Confirmation

Sent when a shopper submits the signup form.

Resubmission Confirmation

Sent when a shopper resubmits after being asked.

Approval Email

Sent when you approve a request.

Rejection Email

Sent when you reject a request.

Resubmission Request

Sent when you ask a shopper to resubmit.

Switch any of them off in Settings → Email Sending. The Approval Email can have a different version per customer group, and any email a different version per form answer.

{{name}}

The shopper’s name, as entered on the form.

{{email}}

The shopper’s email address.

{{store_name}}

Your Store Display Name, or your From Name if that’s blank.

{{platform_name}}

The same store name as {{store_name}}.

{{date}}

The date and time the email is sent.

{{required_information}}

In the Resubmission Request: the fields you ask the shopper to fix.

{{merchant_message}}

In the Resubmission Request: your optional message.

Notifications go to your account email. To use another address, turn on "Use custom notification email" and enter a "Custom Notification Email". They’re sent by the app, not through your SMTP, and are on Standard and above.

A storefront that overrides only its sender details still sends through your global SMTP account, so a new password there keeps working for it. See the Multi-storefront Guide.